Technical Support
Contact Our Service
Is something not working as expected, do you need help with the installation, or are you having any other issues with your Haag-Streit Simulation product? Our service team will be happy to help you!
Have you already opened a service case and have a ticket number? Please use this link to upload additional files.
Ways To Contact Us
Service & Support
We ask you to kindly use the service form below if you need support. This way we have all relevant information at hand to help you as quickly as possible. Of course, you may also contact our technical service using the following contact options.
Email: service-simulation@haag-streit.com
Phone: +49 621 400 416-400
Skype: service.vrmagic
You can reach our service team from 9am – 5pm (UTC+1) or at an agreed time outside these hours.
Hardware and Software
10-Year Support Warranty
Haag-Streit Simulation warrants 10 years of hardware and software support for Eyesi simulators. For this period, Haag-Streit Simulation guarantees to hold in stock spare hardware parts for each platform version. Also, Eyesi simulators are equipped with computing capacity sufficient to effectively run new simulation software versions for ten years. Software updates include access to data analytics and online courses available on the VRmNet web portal.
Please note: After the 10-year support warranty, the Eyesi system runs on the existing software, but is no longer eligible to updates. In event of a hardware failure, Haag-Streit Simulation can no longer warrant service. In order to ensure state-of-the-art training at standing partner programs, Haag-Streit Simulation is regularly offering special replacement options. Please contact us in case you are interested in a replacement offer!
Make a Service Request
Service Contact Form
Please fill out this form to make a service request. After submitting the service form, a service ticket will be created automatically and the assigned support assistant will contact you personally within 24 hours during normal business days.
Have you already opened a service case and have a ticket number? Please use this link to upload additional files.
All fields with an * are required to process your service request.
Dear customer, currently, the file upload of the service contact form does not work. You may, however, send a service request without uploading a file. We will solve the problem shortly and are sorry for any inconveniences.