Service Request

Technical Support

Contact Our Service

Does something not work as expected, do you need help with the installation, or are you having any other issues with your Haag-Streit Simulation product? Our service team will be glad to help you!

Have you already opened a service case and have a ticket number? Please use this link to upload additional files.

Ways To Contact Us

Service & Support

We ask you to kindly use the service form below if you need support. This way we have all relevant information at hand to help you as quickly as possible. Of course, you may also contact our technical service using the following contact options.

Email: service@vrmagic.com
Phone: +49 621 400 416-400
Skype: service.vrmagic

You can reach our service team from 9am – 5pm (UTC+1) or at an agreed time outside these hours.

Make a Service Request

Service Contact Form

Please fill out this form to make a service request. After submitting the service form, a service ticket will be created automatically and the assigned support assistant will contact you personally within 24 hours during normal business days.

Have you already opened a service case and have a ticket number? Please use this link to upload additional files.

All fields with an * are required to process your service request.

Salutation
MsMr

First name

Surname*

Organization*

Second name

Email*

Phone

Fax

Address

Subject*

Message*

Device*

System Serial No*

Software Version

File upload